@import url('https://fonts.googleapis.com/css2?family=Open+Sans:wght@400;700&display=swap');

body, html {
  height: 100%;
  margin: 0;
  font-family: 'Open Sans', Arial, sans-serif;
  box-sizing: border-box;
}

.background {
  position: fixed;
  width: 100vw;
  height: 100vh;
  background-image: url(bg.jpg);
  background-size: cover;
  background-position: center;
  background-repeat: no-repeat;
  z-index: -1;
  top: 0;
  left: 0;
}

.container {
  max-width: 800px;
  margin: 40px auto 0 auto;
  background: transparent;
  text-align: center;
  padding: 0 20px;
}

.logo {
  width: auto;
  margin-bottom: 0;
}

h1 {
  color: #fff;
  font-size: 40px;
  font-weight: 600;
  margin-bottom: 0.5rem;
}

.highlight {
  color: #0084e9;
}

h2 {
  color: #fff;
  font-size: 20px;
  font-weight: 600;
  margin: 15px 0 7px 0;
}

p {
  color: #fff;
  font-size: 20px;
  margin-bottom: 40px;
  margin-top: 0;
  font-weight: 300;
}

.form {
  max-width: 500px;
  margin: 0 auto;
  display: flex;
  flex-direction: column;
  gap: 25px;
  padding-bottom: 40px;
}

input[type="email"],
.select-wrapper,
textarea,
.file-input-wrapper {
  width: 100%;
}

input[type="email"],
select,
textarea {
  border: none;
  border-radius: 30px;
  padding: 0 22px;
  font-size: 1rem;
  outline: none;
  background: #fff;
  margin-bottom: 0;
  box-sizing: border-box;
  transition: box-shadow 0.2s;
  min-height: 50px;
}

input[type="email"]:hover,
input[type="email"]:focus,
select:hover,
select:focus,
textarea:hover,
textarea:focus {
  box-shadow: 0 0 12px 3px #1086fa, 0 0 24px 6px #1086fa99;
}

textarea {
  border-radius: 20px;
  min-height: 110px;
  resize: none;
}

.select-wrapper {
  position: relative;
}

select {
  width: 100%;
  appearance: none;
  -webkit-appearance: none;
  background: #fff;
  color: #333;
  cursor: pointer;
  padding-right: 48px; /* espaço para a seta */
  position: relative;
}

/* Remove seta padrão do Firefox */
select::-ms-expand {
  display: none;
}

.select-wrapper::after {
  content: '';
  position: absolute;
  top: 50%;
  right: 9px;
  transform: translateY(-50%);
  width: 37px;
  height: 37px;
  background: #2086f7;
  border-radius: 50%;
  pointer-events: none;
  z-index: 2;
}

.select-wrapper::before {
  content: '';
  position: absolute;
  top: 48%;
  right: 15px;
  transform: translate(-50%, -50%) rotate(-45deg);
  border: solid white;
  border-width: 0 0 2px 2px;
  width:10px;
  height: 10px;
  pointer-events: none;
  z-index: 3;
  display: inline-block;
}

/* Remover seta antiga */
.select-arrow {
  display: none !important;
}

.clip {
  color: #0084e9;
  font-size: 1.3rem;
  margin-left: 10px;
}

.submit-btn {
  padding: 16px 0;
  border-radius: 60px;
  border: none;
  background: #ccc;
  color: #fff;
  font-size: 20px;
  font-weight: 400;
  cursor: not-allowed;
  transition: background 0.2s, opacity 0.2s;
  width: 100%;
  max-width: 100%;
  opacity: 0.5;
  pointer-events: none;
}

.submit-btn:enabled {
  background: #1086fa;
  cursor: pointer;
  opacity: 1;
  pointer-events: auto;
}

.submit-btn:enabled:hover,
.submit-btn:enabled:focus {
  box-shadow: 0 0 24px 6px #1086fa, 0 0 48px 12px #1086fa99;
  outline: none;
}

/* Estilos para o contador de caracteres do campo motivo */
.motivo-counter {
  position: absolute;
  right: 26px;
  bottom: -25px;
  font-size: 12px;
  font-weight: 500;
  padding: 4px 8px;
  border-radius: 12px;
  background: rgba(255, 255, 255, 0.9);
  color: #333;
  transition: all 0.2s ease;
  z-index: 10;
}

.motivo-counter.error {
  background: rgba(229, 57, 53, 0.1);
  color: #e53935;
  border: 1px solid rgba(229, 57, 53, 0.3);
}

.motivo-counter.valid {
  background: rgba(67, 160, 71, 0.1);
  color: #43a047;
  border: 1px solid rgba(67, 160, 71, 0.3);
}

/* Melhoria visual para o botão quando desabilitado por motivo inválido */
.submit-btn:disabled {
  background: #ccc;
  color: #fff;
  cursor: not-allowed;
  opacity: 0.5;
  pointer-events: none;
  box-shadow: none;
}

.form-group {
  position: relative;
  text-align: left;
  margin-bottom: 20px;
}

.form-group:last-child {
  margin-bottom: 0;
}

#error-message, #emailError {
  position: absolute;
  right: 22px;
  top: 7px;
  transform: translateY(-50%);
  font-size: 11px;
  color: #e53935;
  background: #fff;
  padding: 0 6px;
  border-radius: 8px;
  pointer-events: none;
  z-index: 10;
  min-width: 0;
  white-space: nowrap;
}

.form-group input,
.form-group select,
.form-group textarea {
  width: 100%;
  padding: 0 26px;
  border: none;
  border-radius: 30px;
  background: #fff;
  font-size: 1rem;
  outline: none;
  box-sizing: border-box;
  transition: box-shadow 0.2s;
  min-height: 56px;
}

.form-group textarea {
  padding: 10px 26px;
  min-height: 200px;
  border-radius: 20px;
}

/* Mantém o floating label apenas para input e textarea */
.form-group label {
  position: absolute;
  left: 26px;
  top: 50%;
  transform: translateY(-50%);
  color: #333;
  font-size: 1rem;
  pointer-events: none;
  background: transparent;
  transition: 0.2s;
  padding: 0 4px;
  z-index: 4;
  font-weight: 500;
  opacity: 1;
}

.form-group input:focus + label,
.form-group input:not(:placeholder-shown):not([value=""]) + label,
.form-group textarea:focus + label,
.form-group textarea:not(:placeholder-shown):not([value=""]) + label {
  top: 2px;
  left: 22px;
  font-size: 11px;
  color: #1086fa;
  transform: none;
  padding: 0 6px;
  opacity: 1;
  font-weight: 500;
}

.form-group textarea:not(:placeholder-shown):not([value=""]) + label {
  top: 2px;
  left: 22px;
  font-size: 11px;
  color: #1086fa;
  transform: none;
  padding: 0 6px;
  opacity: 1;
  font-weight: 500;
}

.form-group textarea + label {
  top: 18px;
  left: 22px;
  transform: none;
  font-size: 1rem;
  color: #333;
  opacity: 1;
  font-weight: 500;
}

/* Remove floating label para select e seletores relacionados */

/* Remove placeholder para floating label */
.form-group input,
.form-group textarea {
  caret-color: #1086fa;
}

.form-group textarea {
  padding-top: 30px;
}

.form-group input::-webkit-input-placeholder,
.form-group textarea::-webkit-input-placeholder {
  color: transparent;
}
.form-group input:-moz-placeholder,
.form-group textarea:-moz-placeholder {
  color: transparent;
}
.form-group input::-moz-placeholder,
.form-group textarea::-moz-placeholder {
  color: transparent;
}
.form-group input:-ms-input-placeholder,
.form-group textarea:-ms-input-placeholder {
  color: transparent;
}
.form-group input::placeholder,
.form-group textarea::placeholder {
  color: transparent;
}

/* Ajuste para selects */
.form-group.select-group select {
  padding-right: 48px;
}

/* Mantém o neon/shadow dos campos */
.form-group input:hover,
.form-group input:focus,
.form-group select:hover,
.form-group select:focus,
.form-group textarea:hover,
.form-group textarea:focus {
  box-shadow: 0 0 12px 3px #1086fa, 0 0 24px 6px #1086fa99;
}

.form-group.select-group .select-wrapper {
  position: relative;
}

.form-group.select-group select {
  width: 100%;
  appearance: none;
  -webkit-appearance: none;
  background: #fff;
  color: #333;
  cursor: pointer;
  padding-right: 48px;
  position: relative;
  border-radius: 30px;
  border: none;
  font-size: 1rem;
  outline: none;
  box-sizing: border-box;
  transition: box-shadow 0.2s;
}

.form-group.select-group .select-wrapper::after {
  content: '';
  position: absolute;
  top: 50%;
  right: 9px;
  transform: translateY(-50%);
  width: 37px;
  height: 37px;
  background: #2086f7;
  border-radius: 50%;
  pointer-events: none;
  z-index: 2;
}

.form-group.select-group .select-wrapper::before {
  content: '';
  position: absolute;
  top: 48%;
  right: 15px;
  transform: translate(-50%, -50%) rotate(-45deg);
  border: solid white;
  border-width: 0 0 2px 2px;
  width:10px;
  height: 10px;
  pointer-events: none;
  z-index: 3;
  display: inline-block;
}

.file-input:focus + .file-label,
.file-label:hover {
  box-shadow: 0 0 12px 3px #1086fa, 0 0 24px 6px #1086fa99;
  outline: none;
}

.file-label.file-icon-label {
  width: 60px;
  height: 60px;
  border-radius: 50%;
  background: #1086fa;
  display: flex;
  align-items: center;
  justify-content: center;
  border: none;
  box-shadow: none;
  margin: 0 10px 0 20px;
  padding: 0;
  cursor: pointer;
  flex-shrink: 0;
  transition: box-shadow 0.2s;
}

.file-label.file-icon-label .clip {
  color: #fff;
  font-size: 2rem;
  margin: 0;
}

.form-group.file-group .select-wrapper {
  position: relative;
  background: #fff;
  border-radius: 30px;
  border: 2px solid #ccc;
  height: 56px;
  width: 100%;
  display: flex;
  align-items: center;
  padding: 0;
  box-sizing: border-box;
}

.form-group.file-group .file-input {
  width: 100%;
  height: 56px;
  opacity: 0;
  position: absolute;
  left: 0;
  top: 0;
  z-index: 4;
  cursor: pointer;
  margin: 0;
  padding: 0;
  border: none;
}

.form-group.file-group .file-placeholder {
  position: absolute;
  left: 26px;
  top: 50%;
  transform: translateY(-50%);
  color: #888;
  font-size: 1rem;
  pointer-events: none;
  z-index: 2;
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
  max-width: calc(100% - 70px);
}

.error-message {
  color: #e53935;
  font-size: 0.95rem;
  margin-top: 4px;
  display: block;
  min-height: 18px;
}

.check-icon {
  position: absolute;
  right: 10px;
  top: 10px;
  font-size: 15px;
  color: #43a047;
  z-index: 11;
  background: #fff;
  border-radius: 50%;
  padding: 0 2px;
  pointer-events: none;
}

.form-group.select-group .check-icon {
  right: 50px;
  top: 50%;
  transform: translateY(-50%);
}

.form-group.file-group .file-input {
  width: 100%;
  height: 56px;
  opacity: 0;
  position: absolute;
  left: 0;
  top: 0;
  z-index: 4;
  cursor: pointer;
  margin: 0;
  padding: 0;
  border: none;
}

.form-group.file-group .file-placeholder {
  position: absolute;
  left: 26px;
  top: 50%;
  transform: translateY(-50%);
  color: #888;
  font-size: 1rem;
  pointer-events: none;
  z-index: 2;
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
  max-width: calc(100% - 70px);
}

.form-group.file-group .select-wrapper::after {
  content: '';
  position: absolute;
  top: 50%;
  right: 9px;
  transform: translateY(-50%);
  width: 37px;
  height: 37px;
  background: #2086f7;
  border-radius: 50%;
  pointer-events: none;
  z-index: 2;
  display: flex;
  align-items: center;
  justify-content: center;
}

.form-group.file-group .select-wrapper::before {
  content: '';
  position: absolute;
  top: 50%;
  right: 17px;
  transform: translateY(-50%);
  width: 22px;
  height: 22px;
  background: none;
  z-index: 3;
  pointer-events: none;
  display: block;
  background-image: url('data:image/svg+xml;utf8,<svg width="20" height="20" viewBox="2 2 20 20" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M8 13V8.5C8 6.01472 10.0147 4 12.5 4C14.9853 4 17 6.01472 17 8.5V17.5C17 19.1569 15.6569 20.5 14 20.5C12.3431 20.5 11 19.1569 11 17.5V9.5" stroke="white" stroke-width="2" stroke-linecap="round"/></svg>');
  background-repeat: no-repeat;
  background-position: center center;
  border: 0;
  box-shadow: none;
}

.global-error {
  background: #e53935;
  color: #fff;
  font-size: 1.1rem;
  border-radius: 10px;
  padding: 14px 20px;
  margin-bottom: 0;
  text-align: center;
  font-weight: 600;
  box-shadow: 0 2px 12px #e5393533;
  letter-spacing: 0.5px;
}

.modal-success {
  position: fixed;
  top: 0; left: 0; right: 0; bottom: 0;
  background: rgba(0,0,0,0.85);
  display: flex;
  align-items: center;
  justify-content: center;
  z-index: 1000;
}
.modal-success .modal-content {
  background: #fff;
  border-radius: 16px;
  padding: 36px 32px 28px 32px;
  box-shadow: 0 8px 32px #0002;
  text-align: center;
  min-width: 320px;
  max-width: 400px;
  position: relative;
}
.modal-success .modal-header {
  background: radial-gradient(circle at 80% 60%, #ff7e5f 0%, #6a3093 60%, #1a237e 100%);
  display: flex;
  flex-direction: row;
  align-items: center;
  justify-content: space-between;
  border-radius: 16px 16px 0 0;
  padding: 18px 24px 18px 24px;
  margin: -36px -32px 24px -32px;
  position: relative;
}
.modal-success .modal-logo {
  width: 80px;
  margin-bottom: 0;
  margin-right: 18px;
}
.modal-success .modal-title {
  color: #fff;
  font-size: 1.2rem;
  font-weight: 300;
  letter-spacing: 0.5px;
  text-align: left;
  flex-grow: 1;
  min-width: 0;
  margin-right: 12px;
  border-left: 1px solid rgba(255, 255, 255, 0.5);
  padding-left: 12px;
  padding-top: 5px;
  padding-bottom: 5px;
}
.modal-success p {
  font-size: 18px;
  color: #222;
  margin: 0 0 10px 0;
}
.close-modal {
  font-size: 2rem;
  color: #fff;
  cursor: pointer;
  font-weight: 700;
  background: none;
  border: none;
  transition: color 0.2s;
  align-self: center;
  margin-left: 0;
  position: absolute;
  top: 0;
  right: 15px;
}
.close-modal:hover {
  color: #e53935;
}

#ticketNumber {
  font-weight: 600;
  display: block;
  font-size: 1.5rem;
  margin-top: 10px;
  margin-bottom: 10px;
}

/* Loading Indicator */
.loading-indicator {
  text-align: center;
  padding: 2rem;
  color: #fff;
}

.loading-spinner {
  width: 40px;
  height: 40px;
  border: 4px solid #f3f3f3;
  border-top: 4px solid #43a047;
  border-radius: 50%;
  animation: spin 1s linear infinite;
  margin: 0 auto 1rem;
}

@keyframes spin {
  0% { transform: rotate(0deg); }
  100% { transform: rotate(360deg); }
}

.loading-indicator p {
  margin: 0;
  font-size: 1.1rem;
}

/* Tela de Manutenção */
.maintenance-message {
  background: rgba(255, 255, 255, 0.95);
  border-radius: 20px;
  padding: 2rem;
  margin: 2rem auto;
  max-width: 500px;
  box-shadow: 0 8px 32px rgba(0, 0, 0, 0.1);
  backdrop-filter: blur(10px);
}

.maintenance-message p {
  color: #333;
  font-size: 1.1rem;
  margin: 0.5rem 0;
  line-height: 1.6;
}

.retry-btn {
  background: linear-gradient(135deg, #0084e9, #0066cc);
  color: white;
  border: none;
  padding: 12px 24px;
  border-radius: 25px;
  font-size: 1rem;
  font-weight: 600;
  cursor: pointer;
  margin-top: 1.5rem;
  transition: all 0.3s ease;
  box-shadow: 0 4px 15px rgba(0, 132, 233, 0.3);
}

.retry-btn:hover {
  background: linear-gradient(135deg, #0066cc, #004499);
  transform: translateY(-2px);
  box-shadow: 0 6px 20px rgba(0, 132, 233, 0.4);
}

.retry-btn:active {
  transform: translateY(0);
}

@media (max-width: 500px) {
  .container {
    max-width: 98vw;
    padding: 0 20px;
  }
  .logo {
    width: 160px;
  }
  h1 {
    font-size: 30px;
  }
  h2 {
    font-size: 18px;
  }
  p {
    font-size: 18px;
  }
}